Security Systems in Dover
December 17, 2021

What Should You Do If Your Home Security Alarms Go Off In Dover?

A security system is intended to safeguard your family. But what occurs if your home security alarms go off in Dover? What are the right steps to take to ensure you and all your family members are secure?

Your first priority is to avoid panicking. Know that your 24/7 monitoring experts have you covered. Then follow these steps to be fully equipped to handle any urgent situation.

Our Dedicated Representatives Are There For You

A 24-hour monitoring agent is immediately alerted when your Dover home security alarms go off. Once a monitoring professional is alerted, they will reach out to you without delay to ascertain what caused the security system. Your protection devices will trip for several different reasons, including:

  • Burglary

  • Fire

  • Flood

  • False alarm

In situations when your system was accidentally triggered—like forgetting that your sensors are turned on when you unlock a door— a monitoring specialist will contact you and find out if help is needed. Give them your predetermined password, and they will deactivate the alarm.

In a true emergency, your representative will send out first responders, including law enforcement, firefighters, and medical professionals, to your property. They can also function as the point of contact in the event nobody is home. Your dedicated monitoring staff also can let first responders know which component was triggered, helping them prepare for a potentially life-threatening situation. The monitoring expert will remain on the phone with you to help you stay calm and inform you what you should do.

Recommended Steps if Your Alarm Goes Off In Dover

Being awoken in the dead of night to an alarm echoing through your house is understandably frightening—especially if you aren’t clear as to why it’s going off. The most beneficial thing you should do is stay as calm as possible and follow these steps:

  • First, find a safe location. Gather your family and pets as quickly as possible and get into a secure room in the house or exit as quickly as possible. It's a natural response to confront the emergency by yourself, but this may put you and your family at greater risk. Alternatively, concentrate on trying to keep you and your loved ones secure and let the professionals resolve the crisis.

  • As a second step, use the mobile security application to remain in touch with your monitoring team. They'll notify responders who will be on their way to your home in a matter of moments.

  • Third, keep in constant communication with your monitoring specialists and emergency professionals. You are able to be patched through, so representatives of each team are speaking on the same line. Or, if you’re not able to be in direct contact with emergency services, you’re still able to obtain updates through text messages. Even in false alarm situations, it's wise to maintain communications to all parties so you will be prepared should a legitimate crisis happen.

Defend Against Any Emergency in Dover with Secure24 Alarm Systems

From burglary attempts to flooding, Secure24 Alarm Systems takes pride in ensuring your family and your home are secured. With around-the-clock monitoring, home automation, and a range of sensors, your home will turn into the secure environment it's supposed to be. Design the perfect home security package by submitting the following form or reach out to (302) 238-1722 to take the first step toward a secure property.